Family Code of Conduct
Creating a welcoming, respectful, and safer environment for every swimmer.

1. Prioritize Water Safety

• Always keep your eyes on your children while in and around the pool area.
  
  
• Children must stay with an adult until their instructor invites them into the water.
  
  
• No running, climbing, or rough play in any part of the facility.
  
  
• Please follow team member instructions at all times to help maintain a safer environment.
  
  

2. Arrive Ready & On Time

• Arrive a few minutes early so your child can use the restroom, prepare for class, and start on time.
  
  
• Please notify us if you will be absent through the parent portal/app.
  
  

3. Maintain a Clean & Healthy Space

• Food and drinks (other than water) should be kept away from the pool deck.
  
  
• Help us keep walkways clear.
  
  
• Please keep sick children at home. If your child isn’t feeling well, we’re happy to help you schedule a make-up lesson according to our policies.

4. Keep Conversations Positive

• We strive to create a warm, encouraging environment for every child.
  
  
• Please keep conversations uplifting and appropriate for children’s ears while in our lobby, viewing areas, and pool deck.
  
  
• If you have concerns or feedback, we invite you to speak privately with a manager—we are always happy to help.
  
  

5. Be Kind & Patient

• Treat our instructors, deck supervisors, and team members with courtesy.
  
  
• We are committed to providing high-quality service and care; kindness helps us support all families effectively.
  
  
• Please be respectful to other families and swimmers.
  
  

6. Photography & Video Etiquette

• Photos and videos of your own child are allowed if they do not disrupt lessons or capture other swimmers without permission.
  
  

7. Follow Facility Policies

• Only proper swim diapers may be used for children who are less than 3 years of age or are not fully potty trained.
  
  
• Appropriate family-friendly swim attire is required for all swimmers and families.
  
  
• For safety, all policies regarding make-ups, enrollments, credits, and class changes must be followed.
  
  

8. Partner with Us



• If you ever have questions, concerns, or feedback, our managers and supervisors are here to help.
  
  
• We love working together to create a positive, consistent, and motivating experience for every child.